Bengaluru
CMO Connect: AI & Customer Experience
130+ CMOs, founders, and marketing leaders debated whether AI was deepening customer relationships or replacing what made them valuable.
Overview
Adarsh Noronha of HubSpot challenged the room to consider how AI could reimagine rather than automate the customer relationship. Avinash Nagla of Sprouts.ai brought the discussion to personalisation at scale, while Ankur Goyal of Fibr AI examined how AI was disrupting conventional conversion-rate playbooks. The tension between augmentation and replacement ran through all three perspectives.
